Benefits Customer Care Representative

The Christian and Missionary Alliance (C&MA) is seeking an experienced benefits customer care representative.

Posted on July 14, 2017

Here you will find various openings and ministry opportunities related to service within the national office of The Christian and Missionary Alliance.

Employment National Office

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Position Type

  • Full-time
  • Onsite
  • Under the general direction of the director for Alliance Benefits
  • Responsible for interacting with and responding to questions and concerns from all domestic and international, active, prospective, and terminated health plan participants

This is a full-time, onsite position located at the National Office of the C&MA in Colorado Springs. This position is under the general direction of the director for Alliance Benefits and is responsible for interacting with and responding to questions and concerns from all domestic and international, active, prospective, and terminated health plan participants. In the performance of his/her responsibilities, this position supports the overall mission of the C&MA as described below.


  • Strong relational skills; someone who cares and empathizes with others
  • Ability to communicate both verbally and in written form at professional proficiency level in both English and Spanish
  • 1–3 years of experience in a related position required
  • 1–2 years of college in related field preferred
  • Working knowledge of Microsoft Office: Outlook, Word, Excel, PowerPoint, and other software
  • Additional training/experience/certifications are beneficial


  • Interacts and responds to questions and concerns from all domestic and international health plan and retirement plan participants including life, health and disability and provides follow-up as needed
  • Serves as liaison with domestic and international plan participants and various outside vendors regarding any claim questions or disputes that the participant has not been able to resolve
  • Supports the benefit consultants with matters requiring research and follow-up
  • Processes health and retirement plan participant and employer plan changes including new employer setup, enrollments, terminations, changes to contributions, beneficiary changes, distributions, hardships, and rollovers
  • Answers phone calls, benefit e-mails and faxes; redirects to the responsible party
  • Routes higher-level eligibility or claim dispute information to the director for assistance
  • Processes the international workers compensation claims
  • Serves as backup for data entry and billing
  • Assists in the processing of wellness rewards card program
  • Assists the director for Alliance Benefits and manager of Finance on other duties as assigned

The C&MA is an evangelical denomination committed to planting churches both in the United States and internationally. The C&MA is committed to world missions, stressing the fullness of Christ in personal experience, building the Church, and preaching the gospel of Jesus Christ to the ends of the earth. The ultimate goal of all programs, functions, and activities undertaken by the C&MA is to further the foregoing purposes and to give spiritual and organizational support to all general members of the C&MA, so that they are free to preach the gospel, to plant churches, and to hasten the return of the Lord and Savior Jesus Christ.

Because of the C&MA’s primary and exclusive Christian and religious purposes, the C&MA will employ only individuals who:

  • Profess a personal belief in Jesus Christ as personal Savior; and
  • Accept and live in accordance with the C&MA Statement of Faith, and
  • Are active participants in a local evangelical Christian church; and
  • Accept and abide by the Policy on Alcohol and Marijuana Use; and
  • Accept and abide by the Statement on Human Sexuality
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