Donor Services Representative

The Christian and Missionary Alliance (C&MA) is seeking an experienced Donor Services representative.

Posted on May 30, 2018

Employment National Office

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Position Type

  • Full-time
  • Onsite
  • Reports to the manager for General Accounting
  • Responsible for donor support and donor accounting duties

This is a full-time, nonexempt position located at the National Office in Colorado Springs. This position reports to the manager for General Accounting and is responsible for providing donor support, including donor accounting and related interactions and customer service with donors. In the performance of his/her responsibilities, this position supports the overall mission of the C&MA as described below.



  • 1–2 years of college preferred in accounting or related area of study


  • 3–5 years of experience in a related position required
  • 2–4 years of experience within the C&MA preferred
  • Knowledge of donor services and accounting
  • Excellent interpersonal skills are essential to this role; ability to work with leadership across areas of ministry, major donors, and the diverse communities served by C&MA


  • Receives and counts incoming cash and checks from various in-house sources or by mail; verifies accuracy of donor information, identifies account assignment or reason for contribution; verifies donor code or assigns code for new donors and enters new donor record in the computer donor system; prepares, enters, and verifies individual, church, and other remittances; calculates check totals by batch, and submits to General Accounting to be scanned and desktop deposited; verifies data entry of other donor accountants and corrects as necessary; completes batch cover sheet and runs an edit of batch information
  • Verifies information and researches information to respond to questions or unclear designations on contributions
  • Assists in maintaining Donor Services files and handles filing of records; maintains donor database and keeps current by adding data and making changes to existing information as necessary
  • Serves as back-up to lead Donor Services representative; cross-training of the Donor Services representative for daily and month-end responsibilities such as posting batches, preparing monthly credit card batches, and weekly online contributions
  • Under general direction of the director for Donor Engagement, and as back-up to the lead Donor Services representative, assists in management and oversight of systems for Donor Engagement; is comfortable with Funding Management System (FMS) to send “second gift” letters and booklets and Alliance Life notification cards
  • Is knowledgeable of the Constituency Management System database and FMS application; by utilizing the touch point system, enters touch points for major donor letters, major donor receipts, and for funding representatives; utilizes knowledge of funding reporting and converts reports from Crystal reports to Excel data; performs Excel data and Word mail merges to expedite contacts with our donor base

The C&MA is an evangelical denomination committed to planting churches both in the United States and internationally. The C&MA is committed to world missions, stressing the fullness of Christ in personal experience, building the Church, and preaching the gospel of Jesus Christ to the ends of the earth. The ultimate goal of all programs, functions, and activities undertaken by the C&MA is to further the foregoing purposes and to give spiritual and organizational support to all general members of the C&MA, so that they are free to preach the gospel, to plant churches, and to hasten the return of the Lord and Savior Jesus Christ.

Because of the C&MA’s primary and exclusive Christian and religious purposes, the C&MA will employ only individuals who:

  • Profess a personal belief in Jesus Christ as personal Savior; and
  • Accept and live in accordance with the C&MA Statement of Faith; and
  • Are an active member in a local evangelical Christian church; and
  • Accept and abide by the Policy on Alcohol and Marijuana Use; and
  • Accept and abide by the Statement on Human Sexuality
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