Technical Support Specialist II

The Christian and Missionary Alliance (C&MA) is seeking an experienced Technical Support Specialist. This is a full-time position located in Columbus, Ohio.

Posted on February 12, 2021

Employment National Office

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Position Type

  • Posting date: 2/2/2021
  • Status: Regular full-time
  • Location: Columbus, Ohio (Remote to begin)
  • Salary range: $43,646–70,351

The Christian and Missionary Alliance (C&MA) is seeking an experienced Technical Support Specialist. This is a full-time position located in Columbus, Ohio. This position is under the direction of the IT Network and Operations manager, and is responsible for providing Help Desk support to the National Office, The Christian and Missionary Alliance, and the Technology Group with minimal supervision. In the performance of these duties, this position will support the overall mission of the C&MA as described.

Remote Requirement: The Christian and Missionary Alliance is currently located in Colorado Springs, CO, but is relocating to the Reynoldsburg area in 2021. This position will be required to work remotely until the physical office building in Reynoldsburg is ready for occupation, at which time this position will be required to be in office.

Requirements:

  • Two-year or four-year college degree in related field preferred
  • 2–4 years’ experience in a similar job in order to develop efficiency or to obtain some background of helpful precedents and principles preferred
  • Working knowledge of Microsoft Client Operating Systems and applications; Mac hardware and software experience is beneficial (certifications are desirable)
    • Windows 7, 8, 10
    • Microsoft Office: Outlook, Word, Excel, Power Point, Publisher, and other software as required
    • Mac OS X 10.10 and later

Responsibilities:

  • Provides IT Help Desk support utilizing expert technical support and customer service skills
  • Troubleshoots and remediates computer hardware and software problems
  • Installs, configures, and maintains computer hardware and software
  • Processes IT orders including reconciliations of accounts payables
  • Tracks computer hardware, software licenses, warranties, and contracts in the IT asset tracking system
  • Maintains project updates and communications through the TMS support request ticketing system utilizing strong communication with customers
  • Prepares documentation and training of IT systems and software
  • Maintains computer user, group, and computer objects in MS Active Directory
  • Provides technical support at General Council
  • Fixes computer problems and completed assigned IT projects and tasks
  • Continually develops knowledge and experience in emerging computer hardware and software technologies
  • Occasional travel, after-hours, and/or weekend support may be required

Available benefits:

  • Health Plan (Medical/Dental/Vision/HSA)
  • Life Insurance
  • 403(b) Retirement Plan with matching
  • Retirement Grant
  • Long-Term Disability
  • Paid Time Off (Vacation/Holidays/Personal Days)
  • Sick Time (Accruing with extended illness bank for rollover hours)
  • Other Paid Leave (Compassionate leave, Jury Duty leave, Parental leave,)
  • Employee Assistance Program

The C&MA is an evangelical denomination committed to planting churches both in the United States and internationally. The C&MA is committed to world missions, stressing the fullness of Christ in personal experience, building the Church, and preaching the gospel of Jesus Christ to the ends of the earth. The ultimate goal of all programs, functions, and activities undertaken by the C&MA is to further the foregoing purposes and to give spiritual and organizational support to all general members of the C&MA, so that they are free to preach the gospel, to plant churches, and to hasten the return of the Lord and Savior Jesus Christ.

Because of the C&MA’s primary and exclusive Christian and religious purposes, the C&MA will employ only individuals who:

Profess a personal belief in Jesus Christ as personal Savior; and

Accept and live in accordance with the C&MA Statement of Faith; and

Are an active member in a local evangelical Christian church; and

Accept and abide by the Policy on Alcohol and Marijuana Use; and

Accept and abide by the Statement on Sexuality

The C&MA is a Christ-centered global movement, requiring perspectives and input from a diverse workforce to accomplish His Great Commission. Therefore, we will be proactive throughout our hiring process to embrace and cultivate a multicultural and ethnic diversity among our U.S. National Office staff.

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