Customer Care Representative

Orchard Alliance, a subsidiary of The Christian and Missionary Alliance denomination, is seeking a full-time Customer Care Representative.

Posted on August 20, 2020

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Position Type

  • Colorado Springs
  • Full Time Exempt

We are a nonprofit financial stewardship ministry that provides churches, individuals, families, and other like-minded organizations with a wide range of products and services. This position has a focus on communicating with customers via phone, email, or face-to-face to provide an exceptional customer experience.

Duties

  • Passionately contribute to a customer-focused environment and consistently surpass customer expectations
  • Manage incoming calls with nurturing product sales opportunities
  • Handle customer complaints, provide appropriate solutions and alternatives in an efficient manner, following up to ensure resolution whenever possible; exercise discernment for escalating issues when appropriate
  • Keep records of customer interactions and process customer account documentation
  • Open, maintain, and terminate customer accounts; understand and fulfill the fiduciary duties required by account type
  • Follow communication procedures, guidelines, and policies; suggest solutions for process and service improvements
  • No supervisory duties

Experience

  • 3+ years of experience in customer care or a similar role
  • Experience with banking, planned giving, and accounting programs preferred
    • Sparak
    • PGCalc
    • Sungard
  • Experience with Microsoft Office products preferred
    • Office Suite
    • Sharepoint
    • Microsoft Dynamics CRM

Education

  • Associates degree in business or related field; or equivalent combination of related education and experience

Our Company Values

  • Prayer
  • Service
  • Excellence
  • Integrity
  • Balance

Competitive full-time benefits package

  • Industry-leading health insurance package, including medical, dental, and vision
  • Competitive retirement matching program
  • 11 paid holidays plus 20 days paid time off, annually

To Apply, Send:

  • Resume
  • Your Christian testimony
  • Contact Zachary Gray, AVP for Customer Care at grayz@orchardalliance.org
  • Copy of the detailed job description available upon request

Orchard Alliance is a nonprofit ministry organization with nearly $400 million in assets, headquartered in Colorado Springs, Colorado. Our mission is to equip God’s stewards for greater Kingdom impact. Our vision is to see every person and ministry we serve empowered in biblical stewardship, accomplishing God’s purposes for His glory.

Because of The Christian and Missionary Alliance’s primary and exclusive Christian and religious purposes, Orchard Alliance employment is limited to individuals who:

Profess a personal belief in Jesus Christ as personal Savior; and

Accept and live in accordance with The Christian and Missionary Alliance’s Statement of Faith, and

Are active participants in a local evangelical Christian church; and

Accept and abide by the Policy on Alcohol and Marijuana Use; and

Accept and abide by the Statement on Sexuality

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