Guest Services Associate | Alliance Redwoods

Alliance Redwoods is an Alliance conference center in Northern California seeking a hospitable guest services associate.

Posted on June 18, 2021

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Position Type

  • Title: Guest Services Associate
  • Employment Status: Seasonal (up to 10 months), Part-Time, Full-Time, Onsite Housing Available
  • Team: Guest Services
  • Immediate Supervisor: Camp and Conference Director

Alliance Redwoods is a Christian and Missionary Alliance conference center in Northern California operating year-round, serving approximately 55,000 guests a year, with an annual budget of about $10M+. ARCG is comprised of three ministries: Camps and Conferences, Sonoma Zipline Adventures, and Outdoor Education.

Purpose Statement

To serve and provide exceptional hospitality to guests.

Description of Responsibilities

Fulfill consistent shifts at the Front Office/Gift Store Team:
• Greet and assist guests in the front office
• Answer phones and direct calls
• Open and/or close the office. Office hours are 6am-11pm.
• Communicate via radio to other departments
• Run gift store register, restock gift store, brew coffee
• Provide First Aid care to guests (First Aid/CPR/AED certification provided upon hire)
• Respond to guest injuries, facilitate 911 calls and report incidents
• Clean and maintain orderly office environment
• Other office duties and projects as assigned

Fulfill occasional shifts on the Accommodations Team:
• Cleaning of lodging rooms and bathrooms
• Set up of meeting rooms

Fulfill occasional shifts on the Program Team:
• Manage sessions of challenge courses (climbing walls, zip lines, giant swings) during peak program times (in-house belay and facilitation training provided upon hire)

Skills, Knowledge, and Abilities

• Team player, willing to float departments based on needs of guests
• Flexibility in hours of shifts and days of week available
• Excellent communication skills, emphasis in the details
• Able to multi-task and handle frequent interruptions
• Able to perform under pressure, specifically in emergency situations

Requirements

• Must pass background check
• Must be in harmony with ARCG statement of faith and code of conduct
• Must have valid driver’s license
• High school graduate or equivalent
• Competent in Microsoft Office Suite, Google Docs, Ability to type 50 WPM

To Apply, complete the application the Alliance Redwoods website at https://allianceredwoods.com/employment/

Apply Now

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